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Economy News Baghdad
The representative office of the Iraqi Bank for Trade in the United Arab Emirates (UAE) has obtained the ISO 9001: 2015 certification in the quality management system after being audited by the British company LMS Certification Limited .
The certificate is awarded to institutions that implement international standards and standards for total quality management and institutional development.
The bank has received this international certificate in conjunction with the opening of the representative office of the Iraqi Bank for Trade in the UAE capital Abu Dhabi.
A statement by the Bank, read by Al-Iktissad News, said that the award of the ISO certificate came after evaluating the compliance of the representative office and its application of the standards and quality management systems, which will increase the level of satisfaction and interaction of customers and the systems adopted and push forward the sustainable development of all services provided by As well as the continuous pursuit of the Bank’s management to improve the quality of the services and products it provides to its various customer segments.
The ISO 9001 standard is the world’s most widely used quality management system. This standard also helps organizations improve customer service, monitor quality, manage operations in the organization, and develop business performance in various areas.
“We are committed to a clear vision and professional performance with transparency and honesty in providing innovative products and services. In order to achieve this we have to adopt and apply best international banking practices using the latest technology and investment in human resources,” said Faisal Al-Hims, President of the Bank.
“The bank is working on a set of plans and programs that guarantee the provision of services and performance in professional ways of high quality.”